Payment Policy

Effective Date: January 17, 2024

This Payment Policy outlines the payment methods, security measures, and terms for transactions conducted on our website, gemstonesplendour.com. By completing a purchase, you agree to the terms outlined herein.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • Digital Payment Platforms: PayPal, Apple Pay, Google Pay.
  • Bank Transfers: Available for bulk or special orders (contact us for details).
  • Gift Cards: GemstoneSplendour-issued gift cards can be used online.

2. Payment Processing

2.1. Authorization

  • All payments must be authorized and validated at the time of purchase.
  • Orders will only be processed once payment is successfully completed.

2.2. Transaction Currencies

  • Transactions are processed in USD (United States Dollars).
  • Currency conversions for international payments are handled by your payment provider and may incur fees.

2.3. Payment Confirmation

  • A confirmation email will be sent upon successful payment.
  • If you do not receive confirmation, contact us at info@gemstonesplendour.com.

3. Security Measures

3.1. Secure Transactions

  • Payments on our website are processed through encrypted SSL (Secure Sockets Layer) protocols.
  • We use trusted third-party payment gateways to ensure your financial data remains secure.

3.2. Fraud Prevention

  • Transactions are monitored for fraudulent activity.
  • Orders flagged for potential fraud may require verification or be canceled.

4. Installment Payments

4.1. Eligibility

  • Certain orders may qualify for installment payment plans, subject to approval.
  • Installments are managed through third-party providers; their terms apply.

4.2. Late Payments

  • Late or missed payments may result in fees or account restrictions as outlined by the installment provider.

5. Refunds and Chargebacks

5.1. Refunds

  • Refunds are issued according to our Refund and Returns Policy.
  • Refunds will be credited to the original payment method.

5.2. Chargebacks

  • Unauthorized chargebacks will be investigated.
  • Fraudulent claims may result in account suspension or legal action.

6. Taxes and Additional Charges

6.1. Sales Tax

  • Applicable sales tax will be added to your order based on your location.
  • Tax details will be displayed during checkout.

6.2. International Orders

  • Customs duties, taxes, and fees are the responsibility of the recipient.

7. Payment Issues

7.1. Failed Payments

  • If your payment is declined, check your card details or contact your bank.
  • For assistance, contact us at info@gemstonesplendour.com.

7.2. Duplicate Charges

  • In case of duplicate charges, notify us immediately for resolution.

8. Gift Cards and Store Credit

8.1. Gift Cards

  • GemstoneSplendour gift cards can be redeemed on our website.
  • Gift cards are non-refundable and cannot be exchanged for cash.

8.2. Store Credit

  • Store credits issued by GemstoneSplendour are valid for 12 months from the issuance date.

9. Policy Updates

We reserve the right to modify this Payment Policy at any time. Updates will be posted on our website with the updated effective date.

10. Contact Information

For payment-related inquiries, please contact us: