Sales Policy

Effective Date: January 17, 2025

GemstoneSplendour is dedicated to providing exceptional service and quality products to our customers. This Sales Policy outlines the terms and conditions governing all transactions made through our website, gemstonesplendour.com. By purchasing from us, you agree to these terms.

1. Scope of the Policy

This policy applies to all sales transactions, including:

  • Retail purchases.
  • Custom or personalized orders.
  • Promotional and discounted items.

2. Order Placement

2.1. Accuracy of Information
Customers are responsible for providing accurate and complete information during the ordering process, including:

  • Shipping address.
  • Contact details.
  • Payment information.

2.2. Confirmation
After placing an order, customers will receive a confirmation email detailing:

  • Order number.
  • List of purchased items.
  • Estimated delivery date.

If you do not receive a confirmation email within 24 hours, contact us at info@gemstonesplendour.com or call (516) 935-1012.

3. Pricing and Promotions

3.1. Pricing

  • All prices are listed in USD and include applicable taxes.
  • Prices may be subject to change without prior notice.

3.2. Promotions and Discounts

  • Discounts apply only during the specified promotional period.
  • Discount codes cannot be combined unless stated otherwise.

3.3. Errors in Pricing
In the event of a pricing error:

  • Orders may be canceled at our discretion.
  • Customers will be notified immediately.

4. Payment Terms

4.1. Payment Methods
We accept:

  • Visa, MasterCard, and American Express.
  • PayPal.
  • Other methods as listed on the checkout page.

4.2. Payment Authorization
Orders will not be processed until payment is successfully authorized.

4.3. Payment Disputes
Any disputes regarding payments should be directed to info@gemstonesplendour.com.

5. Shipping and Delivery

5.1. Processing Times

  • Orders are processed within 2–3 business days.
  • Custom orders may require additional time, as communicated during the order process.

5.2. Delivery Estimates

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.

5.3. Shipping Charges
Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

6. Cancellations and Changes

6.1. Order Changes

  • Changes can be made within 24 hours of placing the order by contacting customer service.

6.2. Cancellations

  • Orders can be canceled only if they have not been shipped.
  • Refunds for cancellations will be processed to the original payment method.

7. Returns and Refunds

For details, refer to our Refund and Returns Policy.

8. Custom Orders

8.1. Deposit Policy

  • A 50% non-refundable deposit is required to begin production on custom or personalized items.

8.2. Approval Process

  • Customers will receive design proofs for approval before production begins.
  • No changes can be made once the design is approved.

9. Liability

9.1. Product Representation
We make every effort to accurately depict product colors and details. However, slight variations may occur due to screen settings or material differences.

9.2. Delivery Delays
GemstoneSplendour is not responsible for delivery delays caused by:

  • Shipping carriers.
  • Weather conditions.
  • Customs inspections for international orders.

10. Governing Law

This policy is governed by the laws of the State of New York.

11. Contact Information

If you have questions or concerns regarding this Sales Policy, contact us: