Terms and Conditions

Effective Date: January 17, 2024

Welcome to GemstoneSplendour. These Terms and Conditions govern your use of our website, gemstonesplendour.com, and all transactions conducted with us. By accessing or using our website, you agree to these Terms and Conditions.

1. Definitions

  • “We,” “us,” and “our” refer to GemstoneSplendour.
  • “You” and “your” refer to the customer or user of our website.
  • “Website” refers to gemstonesplendour.com.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our services. By making a purchase, you confirm that you meet this requirement.

3. Website Usage

3.1. Content Ownership

  • All content, including text, images, logos, and designs, is the property of GemstoneSplendour.
  • Unauthorized use or reproduction of our content is strictly prohibited.

3.2. Website Access

  • We reserve the right to modify or discontinue the website without notice.
  • We are not liable for interruptions or delays in website availability.

3.3. Prohibited Activities
You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Upload malicious code or viruses.

4. Orders and Payments

4.1. Order Acceptance

  • We reserve the right to accept or decline your order at our discretion.
  • Order confirmation does not guarantee availability of items.

4.2. Payment Terms

  • Payments must be completed using approved methods listed at checkout.
  • Full payment is required before order processing begins.

4.3. Pricing Errors
If there are pricing errors, we may cancel or modify your order and notify you promptly.

5. Shipping and Delivery

For detailed terms, refer to our Shipping Policy. Key points include:

  • Shipping times are estimates and not guaranteed.
  • We are not liable for delays caused by carriers or customs.

6. Refunds and Returns

Refer to our Refund and Returns Policy for details on eligibility and procedures.

7. Warranty and Liability

7.1. Product Warranty

  • We guarantee the quality of our products as described.
  • Custom or personalized items are not covered under general warranties.

7.2. Disclaimer of Liability

  • GemstoneSplendour is not liable for damages resulting from misuse of our products.
  • In no event shall our liability exceed the purchase price of the item.

8. Promotions and Discounts

8.1. Eligibility
Promotions and discounts are subject to:

  • Availability.
  • Expiry dates.
  • Specific terms mentioned in the promotion.

8.2. Non-Transferable
Discount codes and offers cannot be transferred or exchanged for cash.

9. Intellectual Property

All intellectual property, including trademarks and copyrights, is owned by GemstoneSplendour. Use of these without permission is prohibited.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of laws principles.

11. Dispute Resolution

11.1. Informal Resolution
We encourage you to contact us to resolve disputes at info@gemstonesplendour.com.

11.2. Arbitration
Unresolved disputes will be subject to binding arbitration under New York law.

12. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.

13. Contact Information

For inquiries regarding these Terms and Conditions, contact us at: