Shipping Policy

Effective Date: January 17, 2024

At GemstoneSplendour, we are committed to ensuring that your orders are shipped efficiently, securely, and in a timely manner. This Shipping Policy outlines our shipping methods, timelines, costs, and other important details. By placing an order on our website, gemstonesplendour.com, you agree to the terms outlined here.

1. Shipping Coverage

We ship to the following:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Locations: Selected countries; availability will be confirmed at checkout.

2. Shipping Methods

We partner with trusted shipping carriers to provide multiple options:

  • Standard Shipping: Estimated delivery in 5–7 business days.
  • Expedited Shipping: Estimated delivery in 2–3 business days.
  • International Shipping: Delivery times vary by destination and customs processing.

3. Processing Times

3.1. Order Processing

  • Orders are processed within 2–3 business days after payment confirmation.
  • Custom or personalized items may take 7–10 business days for processing.

3.2. Cut-Off Times
Orders placed after 3:00 PM EST will be processed on the next business day.

4. Shipping Costs

4.1. Domestic Shipping

  • Standard shipping rates are calculated based on order weight and destination.
  • Free shipping is available for orders over $100 within the United States.

4.2. International Shipping

  • Rates vary based on destination and shipping method.
  • Customers are responsible for any customs duties or taxes.

5. Delivery Timelines

Delivery timelines depend on the selected shipping method and destination:

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.
  • International Shipping: Typically 7–14 business days, subject to customs clearance.

Note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

6. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • You can track your shipment on the carrier’s website.

7. Failed Deliveries and Undeliverable Packages

7.1. Incorrect Address

  • It is the customer’s responsibility to provide an accurate shipping address.
  • Orders with incorrect or incomplete addresses may be delayed or returned.

7.2. Undeliverable Packages

  • If a package is deemed undeliverable and returned to us, we will notify you to arrange reshipment.
  • Reshipping fees may apply.

8. Lost or Damaged Packages

8.1. Lost Packages
If your package is lost in transit:

8.2. Damaged Packages
If your package arrives damaged:

  • Document the damage with photos.
  • Contact us within 48 hours of delivery to initiate a claim.

9. Customs, Duties, and Taxes

For international orders:

  • The recipient is responsible for all customs duties, taxes, and fees.
  • These charges are not included in the product price or shipping fees.

10. Returns and Refunds

If you need to return an item, refer to our Refund and Returns Policy for eligibility and instructions.

11. Shipping Policy Updates

We may update this policy to reflect changes in shipping services or rates. Updates will be posted on our website with an updated effective date.

12. Contact Information

For questions or concerns regarding this Shipping Policy, contact us: